Refund Policy

Refund & Cancellation Policy

Last updated: July 16, 2026

At Yatayat Car Rentals, customer satisfaction is our top priority. We understand that plans can change, and we strive to make the cancellation and refund process as smooth as possible.

1. Cancellation Windows and Charges

Refund amounts are determined based on how far in advance the ride is cancelled before the scheduled pickup time:

Cancellation Timeline	Refund Percentage	Applicable Charges
More than 24 hours prior to pickup	100% Refund	No cancellation fees
Between 12 to 24 hours prior to pickup	50% Refund	50% of the advance payment retained
Less than 12 hours prior to pickup	0% Refund	Full advance booking amount retained

2. Driver No-Show and Vehicle Failures

In the rare event that our driver does not show up at the scheduled time, or in case of a mechanical breakdown midway through your trip where we are unable to arrange an alternative vehicle within a reasonable timeframe (max 60 minutes):

You are entitled to a 100% refund of any advance payment made.
For partial breakdowns midway, the fare will be prorated based on the distance completed, and the remaining amount will be refunded.

3. Refund Processing Time

Once a refund is approved by our management team, the transaction will be initiated. The refund amount will be credited back to your original payment method (Bank Account, Credit/Debit Card, or UPI Wallet) within 5 to 7 business days, depending on your financial institution's processing times.

4. How to Request a Refund

To request a refund, please contact our support team with your booking reference ID via our Contact Us page or email us directly at yatayatcar@gmail.com. Please specify the reason for cancellation to help us improve our services.

Need help with a cancellation or refund request?

Contact Support